Lived Experiences on the PNP Frontline Services and Customer Services

Abstract

This study explored the implementation the Police Administrative and Operational response rules and regulation; Lived Experiences on the PNP Frontline Services of the and Customer Services. The researcher gets to know the lived experiences of the law enforcer specially those who are assigned as frontline police officer and to know what innovative practices can be proposed base on the findings of this study. The researchers use the qualitative researched specifically the Husserlian descriptive phenomenology method (Christensen et al, 2017) Descriptive phenomenology focuses on the essence of human experiences, or what humans experienced and how they experienced that phenomenon while they were in the state of intentional consciousness. This leads to phenomenological purity. In this study, phenomenological purity was applied with pure phenomenological attitude towards the phenomenon, and any interpretation by the researcher was minimized, again, by the researcher (Lester, 2004), with the least number of perceptions, judgments, biases, or preconceived ideas about the phenomenon, using the epoch, or bracketing, method.  It emphasizes the 'pure' description of people's experiences, to the 'interpretation' of such experiences. The experiences of the police front liners and the client’s satisfaction will be treated with objectivity and credibility in the interpretation without biases from the researcher’s perspective. From the 78 significant statements of the participants’ narratives, four themes and six subthemes emerge:  Theme 1:  I am a Frontline Police Officer (Sub-theme 1:  Training and Education); Theme 2:  I am a public Servant (Sub-theme 1: Life at risk, Sub-theme 2: Service for Peace, Sub-theme 3: Commitment and Passion); Theme 3:  Different Strokes, Different Feelings (Sub-theme 1; Services appreciated and Sub-theme 2: Inhumanities Despised). There are challenges encountered by the frontline police officer while performing their duty such as cases filed against the responding police officer, political influences and obtain injury or killed during the conduct of operation. These are the challenges discovered during the implementation of laws, ordinances, rules and regulations that need to be addressed in attaining the goal of the Philippine National Police towards the peace and order. An Intervention program could be implemented in the different police station in Central Visayas.