Knowledge and Quality Management: How knowledge sharing influences the application of quality tools

Abstract

Organizations are becoming increasingly competitive and are constantly seeking new ways to raise productivity and cut costs. In this context, quality management, using the seven quality tools, can help better align products and services with customer expectations and support faster, more reliable decision-making. Knowledge Management also offers strategies that add value to organizational processes and serve as a key element in strengthening competitive advantage. Accordingly, the main objective of this study is to examine whether knowledge-sharing practices can promote the dissemination and use of Quality Management Tools in an agribusiness company. A descriptive and exploratory study was carried out using a structured questionnaire. The research can help the organization apply quality management tools through knowledge-sharing practices, enabling smarter and more efficient work. It also contributes to academic literature, given the shortage of studies that address the intersection between Knowledge Management and quality management.