Business Continuity Management Framework for the Aviation Sector of the Philippines

Abstract

The COVID-19 pandemic profoundly impacted the aviation sector, underscoring the importance of recovery and resilience strategies. This study developed a Business Continuity Management Framework (BCMF) for the Philippine aviation sector to enhance resilience and operational efficiency against future disruptions. A mixed-methods approach was employed, incorporating surveys from three major Philippine airlines and qualitative interviews for in-depth insights. The research examined business resilience in areas such as institutional control, planning and preparedness, and external support, alongside business process efficiency in facility management, safety, and technology governance. Findings indicated varying resilience levels, with business processes ranging from managed to standardized. A positive correlation was observed between efficient processes and resilience, demonstrating that well-structured operations enhance disruption management. The study recommended targeted training for airline managers, process improvements, and continuous refinement. The proposed BCMF provided tools for risk management, operational stability, and sustainability, contributing to the understanding of resilience in Philippine aviation.