Organizational Values as Indicators of Organizational Commitment in selected BPO Companies in Metro Manila

Abstract

The purpose of the study is to analyze the connection between organizational values and organizational commitment in the Philippine Business Process Outsourcing (BPO) setting. Organizational values were represented by the McDonald and Gandz taxonomy of values while organizational commitment was conceptualized in three forms: affective, normative and continuance commitment. The study was done through employees from selected BPO companies in Metro Manila. The results of the correlation analysis revealed that all the values sets are positively correlated with the three components of commitment, with human relations and open system values having the highest correlations. Meanwhile, regression analysis was also conducted, and the results found that human relations values significantly predicted affective commitment while open system values significantly predicted both affective and continuance commitment. The study recommends that companies should actively promote human relations values or open system values in their workplaces because these values can influence the organizational commitment of employees.