Arkas Viddy, Rukisah, Ana Srielaningsih, Hanadelansa, Andi Asrifan. The Effects of Service Quality on Customer Satisfaction and Its Implication on Company’s Performance: A Case study of Perumdam Tirta Alam Tarakan. JBMS. 2023;5(1):20-29. doi:10.32996/jbms.2023.5.1.3