ARKAS VIDDY; RUKISAH; ANA SRIELANINGSIH; HANADELANSA; ANDI ASRIFAN. The Effects of Service Quality on Customer Satisfaction and Its Implication on Company’s Performance: A Case study of Perumdam Tirta Alam Tarakan. Journal of Business and Management Studies, [S. l.], v. 5, n. 1, p. 20–29, 2023. DOI: 10.32996/jbms.2023.5.1.3. Disponível em: https://al-kindipublishers.org/index.php/jbms/article/view/4540. Acesso em: 29 sep. 2025.