NUR FAIZAH; WIYADI; SHOLAHUDDIN, Muhammad. The Impact of Service Quality Using the Carter Model on Customer Satisfaction in Indonesian Islamic Banks. Journal of Business and Management Studies, [S. l.], v. 5, n. 5, p. 211–232, 2023. DOI: 10.32996/jbms.2023.5.5.18. Disponível em: https://al-kindipublishers.org/index.php/jbms/article/view/5867. Acesso em: 29 sep. 2025.