XIN HUANG; JIAYANG ZHANG. Managing Rapport on TripAdvisor: Correlation of Negative Reviews and Response Voices on Online Business Platforms. Journal of Business and Management Studies, [S. l.], v. 6, n. 4, p. 43–55, 2024. DOI: 10.32996/jbms.2024.6.4.4. Disponível em: https://al-kindipublishers.org/index.php/jbms/article/view/7646. Acesso em: 18 aug. 2025.