1.
Xin Huang, Jiayang Zhang. Managing Rapport on TripAdvisor: Correlation of Negative Reviews and Response Voices on Online Business Platforms. JBMS [Internet]. 2024 Jul. 28 [cited 2025 Aug. 18];6(4):43-55. Available from: https://al-kindipublishers.org/index.php/jbms/article/view/7646