Algorithmic Campaign Orchestration: A Framework for Automated Multi-Channel Marketing Decisions
DOI:
https://doi.org/10.32996/jcsts.2025.7.2.15Keywords:
Machine learning, marketing automation, real-time decision systems, customer journey orchestration, personalizationAbstract
This article examines the paradigm shift from traditional rule-based marketing automation to continuous experience optimization enabled by AI-driven decision engines. The article presents an architectural framework for real-time campaign orchestration systems that leverage predictive analytics, reinforcement learning, and natural language processing to dynamically personalize customer interactions across channels. Through multiple case studies across different industry sectors, the article demonstrates how these systems process multi-source data streams to make intelligent decisions in milliseconds, creating responsive customer journeys that adapt to behavioral signals and contextual cues. The article indicates significant improvements in engagement metrics, customer retention, and marketing return on investment compared to conventional batch-processing approaches. The article identifies implementation challenges, including technical integration barriers, data quality dependencies, and organizational readiness factors, while proposing solutions to these obstacles. This article contributes to the growing field of algorithmic marketing by establishing methodological guidelines for evaluating the performance of real-time decision systems and outlining a roadmap for future advancements in continuous optimization technologies.