CHAN, Claire Yi Tian; PETRIKAT, Douglas. Self-Service Technology: Benefits and Challenges. Journal of Computer Science and Technology Studies, [S. l.], v. 4, n. 2, p. 118–127, 2022. DOI: 10.32996/jcsts.2022.4.2.14. Disponível em: https://al-kindipublishers.org/index.php/jcsts/article/view/4485. Acesso em: 7 aug. 2025.