ASHUTOSH RANA. AI-Driven CRM Automation: Cloud-Native Architectures for Omnichannel Customer Experience Optimization. Journal of Computer Science and Technology Studies, [S. l.], v. 7, n. 9, p. 09–17, 2025. DOI: 10.32996/jcsts.2025.7.9.2. Disponível em: https://al-kindipublishers.org/index.php/jcsts/article/view/10736. Acesso em: 7 sep. 2025.