Gokulkumar Selvanathan. “AI-Powered Contact Centers in the Energy and Utilities Sector: Transforming Customer Experience and Operational Excellence Through Intelligent Technologies”. Journal of Computer Science and Technology Studies 7, no. 4 (May 21, 2025): 772–779. Accessed February 2, 2026. https://al-kindipublishers.org/index.php/jcsts/article/view/9639.