Vinod balasaheb parhad. “Zero-Touch Support: Automating SAP Incident Detection, Classification, and Resolution With GenAI & AIOps”. Journal of Computer Science and Technology Studies 7, no. 10 (September 28, 2025): 01–12. Accessed December 28, 2025. https://al-kindipublishers.org/index.php/jcsts/article/view/11029.