Siva Manikanta Venkatesh Nalam. “AI-Augmented CRM: The Next Leap in Sales and Marketing Integration”. Journal of Computer Science and Technology Studies 7, no. 11 (October 26, 2025): 01–08. Accessed April 27, 2026. https://al-kindipublishers.org/index.php/jcsts/article/view/11267.