Gokulkumar Selvanathan. AI-Powered Contact Centers in the Energy and Utilities Sector: Transforming Customer Experience and Operational Excellence Through Intelligent Technologies. JCSTS [Internet]. 2025 May 21 [cited 2026 Feb. 2];7(4):772-9. Available from: https://al-kindipublishers.org/index.php/jcsts/article/view/9639