Factors Affecting the Utilization of Mental Health Services in Selected Rehabilitation Centers in Lanao del Norte: A Basis for a Quality Improvement Project

Abstract

The utilization of mental health services remains a critical concern in rehabilitation settings, particularly in resource-constrained areas. This study examined the factors affecting the utilization of mental health services in selected rehabilitation centers in Lanao del Norte. A mixed-methods approach was employed, combining quantitative survey data from 155 respondents with qualitative insights from interviews and focus group discussions. Descriptive statistics and inferential analyses were used to determine relationships between demographic variables, perceived barriers, and service utilization patterns. The findings revealed that most respondents were middle-aged, predominantly male, married, and had at least secondary education. Service utilization was generally moderate, with most respondents accessing services monthly or 3–4 times per month. However, significant barriers persisted, particularly service-related issues, financial constraints, and accessibility challenges. Educational attainment and socioeconomic status were found to have significant relationships with perceived barriers, while age and gender significantly influenced utilization frequency. The absence of younger respondents highlighted a critical gap in youth engagement. The study concluded that mental health service utilization was influenced by a combination of structural, socioeconomic, and psychosocial factors. A multi-component Quality Improvement Project was proposed to enhance accessibility, affordability, and service quality.